Our Commitment and Legal Obligations

We commit to ensuring the communications we produce are clear and accessible to the widest range of people.

We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

Web Standards and Technologies

We have developed the website so that it works on the widest number of devices and web browsers as possible whilst retaining the brand experience of the Granite Print Aberdeen.

This website uses HTML 5 (HyperText Mark-up Language) and CSS (Cascading Style Sheets) to render content. We have also used other technologies including JavaScript on certain areas of the website.

Technical Information About This Website’s Accessibility

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.

Known Limitations

It has not been possible to ensure that the website meets WCAG 2.1 (AA) at the current time because:

• Many of our downloadable documents are not accessible
• Some images may not have alternative text descriptions
• Other decorative and spacer images may not have null alternative text
• Much of the text on the website is not written in Plain English
• Some embedded forms may not be accessible
• Social media content that is fed into the website may not always be accessible

Contact Us

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.

Alternative Versions

If you are not able to access a service or content on the website, contact our Digital Team at fac074@gmail.com. Please include details of the content you need and the required format. We will then work with the team who owns the service/content to get you what you need.

Issues and Complaints

To report an issue with the website or to make a complaint, please contact our Digital Team at fac074@gmail.com.

We aim to provide you with an initial response within 48 hours, (or 2 working days) and will provide clear information about how we will deal with your enquiry.

If you feel we have not answered your complaint satisfactorily, please contact us again. We will escalate your complaint to the Board of Directors who will work with the team who provides the service/content to get you a response.

Equality and Diversity Policy Statement

Granite Print is committed to creating a positive and supportive working environment for all staff providing excellence in service for our customers. We strive to ensure that all staff and customers are equally respected and that customers are supported, as reflected in the core values of the Company.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

This statement was prepared on Friday 28 February 2020. It was last updated on Thursday 9 April 2021.